Refund policy

Return and Refund Policy

At Viva Brazil Beachwear, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Window

You have 14 days from the date you receive your item to request a return.

2. Eligibility & Item Condition

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.

• All original tags and hygienic liners must be intact and attached.

• Items must be free of makeup, deodorant, perfume, or self-tanner stains.

Note: For hygienic reasons, items returned without the protective sanitary liner or with damaged packaging will not be accepted.

3. Return Shipping Costs

• Customers are responsible for paying their own return shipping costs.

• Shipping costs are non-refundable.

4. How to Initiate a Return

To start a return, please contact us at vivabraziloficial@gmail.com with your order number and the reason for the return. We will provide you with the return shipping address and further instructions. Returns sent back to us without first requesting a return will not be accepted.

5. Refunds & Processing

• Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

• If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

6. Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong product, please contact us immediately at vivabraziloficial@gmail.com so we can evaluate the issue and make it right.