Refund policy
Return & Exchange Policy
At Viva Brazil Beachwear, we want you to feel confident in every purchase. If you're not completely satisfied, we're here to help.
Returns We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Swimwear must have the hygiene liner intact.
Exchanges We gladly exchange items for a different size or color within 14 days of delivery, subject to availability. To request an exchange, contact us at VIVABRAZILOFICIAL@GMAIL.COM with your order number and the item you'd like instead.
How to Start a Return or Exchange
- Email us at VIVABRAZILOFICIAL@GMAIL.COM with your order number and reason for return.
- We'll send you a return authorization and instructions within 2 business days.
- Ship the item back using a trackable method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.
Final Sale Items Items marked as "Final Sale" are not eligible for return or exchange.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we'll make it right at no cost to you.